图书介绍

饭店英语【下载 pdf 百度网盘 epub 免费 2025 电子版 mobi 在线】

张文，韩常慧主编著
出版社：北京：外语教学与研究出版社
ISBN：7560075452
出版时间：2008
标注页数：204页
文件大小：27MB
文件页数：215页
主题词：饭店－英语－高等学校：技术学校－教材

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图书目录

Unit 1　Reservations1

PartⅠ　Dialogues2

PartⅡ　Reading:Duties of a Reservationist9

PartⅢ　Further Reading:A New Way of Hotel Reservation11

Unit 2　Reception15

PartⅠ　Dialogues16

PartⅡ　Reading:How to Be a Qualified Front Desk Staff22

PartⅢ　Further Reading:Types of the Front Desk Staff in Hotels24

Unit 3 Concierge's Work27

PartⅠ　Dialogues28

PartⅡ　Reading:Introduction of Concierge's Work34

PartⅢ　Further Reading:Cultural Differences36

Unit 4　Housekeeping（Ⅰ）39

PartⅠ　Dialogues40

PartⅡ　Reading:Duties and Responsibilities of Housekeeping Staff46

PartⅢ　Further Reading:Legal Obligations of the Housekeeping Department in America50

Unit 5　Housekeeping（Ⅱ）53

PartⅠ　Dialogues54

PartⅡ　Reading:Duties of the Housekeeping Department60

PartⅢ　Further Reading:Room Service Procedure62

Unit 6　Maintenance65

PartⅠ　Dialogues66

PartⅡ　Reading:Responsibility of the Engineering Department72

PartⅢ　Further Reading:Various Calls to the Engineering Department75

Unit 7　Food ＆ Beverage（Ⅰ）79

PartⅠ　Dialogues80

PartⅡ　Reading:Job Categories and Responsibilities in the F＆B Service87

PartⅢ　Further Reading:Greeting and Seating90

Unit 8　Food ＆ Beverage （Ⅱ）93

PartⅠ　Dialogues94

PartⅡ　Reading:Possible Restaurant Problems100

PartⅢ　Further Reading:Service of Red Wines103

Unit 9　Handling Complaints107

PartⅠ　Dialogues108

PartⅡ　Reading:Handling Complaints（Ⅰ）114

PartⅢ　Further Reading:Handling Complaints（Ⅱ）116

Unit 10　Sales Department119

PartⅠ　Dialogues120

PartⅡ　Reading:How Sales Department Functions126

PartⅢ　Further Reading:Hospitality Sales Distribution and Promotion128

Unit 11　At the Business Center131

PartⅠ　Dialogues132

PartⅡ　Reading:History of the Business Center138

PartⅢ Further Reading:Electronic Business Center in Coral Gables,Fla.,Hotel140

Unit 12　At the Recreation Center143

PartⅠ　Dialogues144

PartⅡ　Reading:Fitness Center Services in the Marquette Hotel150

PartⅢ　Further Reading:The Recreation Hotel153

Unit 13　At the Beauty Parlor155

PartⅠ　Dialogues156

PartⅡ　Reading:Welcome to Trends Beauty Parlor162

PartⅢ　Further Reading:Beauty Tips164

Unit 14　At the Shopping Arcade167

PartⅠ　Dialogues168

PartⅡ　Reading:Shopping in Honolulu's Hot Spot173

PartⅢ　Further Reading:Caesars Palace176

Unit 15　Checkout179

PartⅠ　Dialogues180

PartⅡ　Reading:Hotel Chains Try Self-Serve Kiosks for Check-in and Checkout186

PartⅢ　Further Reading:A Rethink for Hotel Checkout Times189

附录1：英汉饭店常用分类词汇表191

附录2：2006年度全球酒店集团100强199