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1　Office English　办公室英语1

Establishment of New Branch 建立办事处1

Change of Name and Address 更改名称和地址2

Relocation 迁址通知2

Establishment or Reorganization of Company 公司的建立与重组3

A Notice of a Commendatory Meeting 表彰大会通知4

A Notice of a Salesmen's Meeting 销售人员会议通知5

An Announcement of a Shareholders'Conference 股东大会通知5

Annual General Meeting of Shareholders 股东周年大会通知6

A Notice of Director's Meeting 董事会议通知7

Notice 通知7

Acknowledging Receipt of Letters 通知对方接到来信8

New Appointment 新的任命9

Congratulations on the Promotion 祝贺升迁10

Letters of Introduction 介绍信11

Letters of Invitation 邀请函16

Replies to Invitation 应邀函21

Letters of Decline 婉谢函24

Activity Arrangement 活动安排31

Declaring a Visit 宣布访问31

Letters of Making Reservation 预订信33

Confirming a Reservation 确认预订40

Making a Change to Reservation 更改预订43

Canceling Reservation 取消预订45

Ask for a Leave 请假条46

2　Secretary English 文秘英语52

Picking up Seeing off 迎来送往52

Telephone Call电话55

Reservation 预约61

Customer Reception 接待客户65

Things Turned over by the Boss 老板交办之事67

Memorandum 备忘录74

Taking Dictations 记录口述75

File Keeping 文件归档76

Booking a Ticket 预订机票78

Arranging a Meeting 安排会议79

Taking Minutes 会议记录81

Travel Arrangement 旅行安排83

Visiting Factories 参观工厂84

Training a New Secretary 训练新手86

3　Sales English 销售英语87

Telephone Sales Promotion 电话推销87

Contacting Customers 联络客户87

Introducing Product 介绍产品89

Prestige and Pledge 信誉承诺91

Display Sales 展览销售93

On-site Sales Promotion 登门推销95

Business Visiting 业务拜访95

Introducing Company and Product to Customer 向客户介绍公司及产品97

Meeting the Potential Customer 会见潜在客户99

Politeness Farewell 礼貌告别101

Store Service 商店服务102

Jewelry 珠宝首饰102

Cosmetics Beauty Parlour 化妆品及美容美发104

Costumes Materials 服装和布料107

Furniture 家具113

Stationery 文具114

Cutlery Kitchen Utensil 餐具和厨具117

Sports Goods Toys 体育用品和玩具120

Electrical Appliances 电器124

Food,Wine Tobacco 食品和烟酒127

After-sales Service 售后服务130

Accepting Customer's Complaint 接受顾客投诉130

User Feedback Inquiry 用户反馈和咨询131

On-site Repairing 登门维修134

Electronic Commerce 电子商务135

Business E-mail 商务邮件138

Establishing Trade Relations 建立贸易关系140

Acquainting a Customer 与客户相识140

4　Foreign Trade English 外贸英语140

Calling on a Customer 拜访客户144

Visiting the Factory 参观工厂148

Agency Sole Agency 代理与独家代理150

Commission and Discount 佣金与折扣156

Business Talks 业务会谈161

Inquiry Offer 询盘与报盘161

Counter-offer 还盘168

Quantity and Quality Discussion 洽谈数量和质量175

Packing Shipment 包装和装运178

Order and Delivery 订货与交货183

Terms Conditions of Payment 付款方式与条件188

Payment by Installments 分期付款193

Insurance 保险194

Contract 合同200

Payment 付款202

Complaint about Late Delivery 不满延迟交货207

Complaint about Packing 不满包装208

Complaint about Poor Quality 埋怨品质低劣210

Claim索赔211

Purchase Contract 进口合同218

5　Document English 单证英语218

Sales Contract 出口合同231

Sales Confirmation 销售确认书234

Letter of Credit 信用证238

L/C English 信用证英语240

Kinds of L/C 信用证的类别240

Names of Parties Concerned 有关当事人241

Amount of the L/C 信用证金额242

The Stipulations for the Shipping Documents 跟单文句243

Draft（Bill of Exchange） 汇票243

Bill of Lading 提单245

Invoice 发票245

Insurance 保险246

Certificate of Origin产地证250

Packing List and Weight List 装箱单与重量单251

Inspection Certificate 检验证书251

The Stipulation for Shipping Terms 装运条款252

Date Address of Expiry 有效日期与地点253

The Guarantee of the Opening Bank 开证行付款保证255

In Reimbursement 索偿文句255

Establish Business Relations 建立业务关系262

6　Business Letters 业务信函262

Credit Reference 资信调查266

Enquiry and Reply 询盘与答复267

Offer 报盘269

Firm Offer 实盘274

Non-confirm Offer 虚盘276

Counter-offer 还盘279

Bargaining Letters议价信286

Declining a Counter-offer 谢绝还盘291

Accepting a Counter-offer 接受还盘296

Orders 订购产品297

Confirming an Order 确认订货信300

Payment 支付306

Suggesting Improvement of Packing 建议改进包装307

Packing Requirement 包装要求308

Shipping Instruction 装运指示309

Shipping Advice 装运通知313

Asking for the Delay of Shipment 请求延迟装船318

Urging Shipment 敦促装运320

Insurance 保险325

Covering Insurance for the Buyer 代客户办理保险事宜327

Asking for Excessive Insurance and Reply 请求扩大投保金额及答复331

Open Policy 开立保险单336

A Claim for Short-weight and Inferior Quality 短重和劣质索赔函339

Lodging a Claim for Damaged Goods 因货物破损提出索赔函340

Referring a Client to the Insurance Company of Compensation 要客户向保险公司要求赔偿函345

Settlement of a Claim 解决索赔348

Declining a Claim 拒绝赔偿353

Ask for Sole Agency 请求担任独家代理357

Making a Reservation 订票359

7　English in Tourism 旅游英语359

At the Airport 在机场359

Checking-in 登机361

At the Custom 在海关362

Meeting People 接人370

Seeing off 送行371

At the Hotel 在旅馆372

On the Way to the Hotel 去旅馆的路上372

Making a Reservation 预订373

At the Entrance 在门口377

At the Reception Desk 在前台378

Check-in 登记入住381

Bell Service 应接服务385

At the Information Desk 问讯处387

Housekeeping 客房服务391

Dining Reception 餐饮接待392

At the Bar 在酒吧395

Recreation Reception 康乐接待395

Making a Call 打电话398

Laundry Service 洗衣服务399

Depositing Valuables 寄存贵重物品401

Waking-up Service 唤醒服务402

Exchanging Currency 兑换货币404

Settling Complaints处理投诉405

Room-maintenance Service 房间维修服务407

Check-out 办理退房手续409

At the Restaurant 在餐馆413

Chinese Food 中国菜413

Booking a Table 订位414

Finding a Table 找座416

Recommendation 推荐417

Ordering 点菜419

Serving Dishes and Dealing with Complaint 上菜及处理抱怨420

Paying the Bill 结账421

Sightseeing and Visits 游览参观424

Temple of the Chen Family's Ancestors Temple of Six Banyan Trees 陈家祠和六榕寺424

The Museum of the Western Han Dynasty Mausoleum of the Nanyue King 西汉南越王墓425

The Great Wall 长城426

Exhibition of Unearthed Historical Relics出土文物展427

The Yangtze Gorges 长江三峡428

Elephant Trunk Hill 象鼻山429

Jiuzhaigou 九寨沟430

Xi'an 西安431

Shopping 购物篇433

Handicrafts 手工艺品433

Cheongsam 旗袍434

Chinese Tea 中国茶叶435

Transportation 交通篇436

Subway 地铁436

Taxi 的士437

Ship 船438

Bus 公共汽车438

Train 火车439

Chinese Culture 中国文化440

The Dragon Boat Festival 端午节440

Beijing Opera 京剧441

Spring Festival 春节441

Mid-autumn Festival 中秋节442

8　Hotel English 酒店英语444

Attracting More Tourists 为本旅馆招揽旅游住宿业务444

Replies to the Inquiry 酒店回复客人的询问445

A Request for the Customer's Confirmation Letter 酒店要求客户确认预订客房446

Informing of Transferring the Reservation to Another Hotel 告知客户已将预订信转交给别家宾馆447

Replies to the Customer's Letter about the Lost Article 酒店回复客户关于遗失物品来信448

Complaints Replies to the Complaints 投诉及投诉回函449

9　Bank English 银行英语456

Daily Reception 日常接待456

Background Knowledge 背景知识456

Reception 接待457

Making Suggestions or Requests to a Customer 向客户提建议或请求459

Offering Apologies to a Customer 向客户道歉462

Saying Goodbye to a Customer 向客户道别464

Savings Business 存款储蓄服务466

Background Knowledge 背景知识466

Opening an Account 新开账户468

Opening a Current Account 开立活期账户469

About a Current Account 关于往来账户471

Handling Time Deposit 办理定期存款473

Handling Special Savings 办理特种储蓄474

Opening a Personal Checking Account 开立个人支票账户476

How to Write Out a Cheque 如何开支票481

Depositing Money in One's Account 在户头上存款483

Transferring between Different Accounts 转账484

Withdrawal Balance 取款和结余486

Request on the Interest Rate银行利息咨询488

Reporting a Lost Passbook 存折挂失490

Closing an Account 销户492

Lending Business 贷款业务494

Background Knowledge 背景知识494

Offering a Loan 提供贷款495

Applying for a Mortgage Loan 申请住房抵押贷款498

Overdrafts 透支502

Foreign Exchange 外币兑换504

Background Knowledge 背景知识504

Currency Exchange 货币兑换505

Handling Reconversion 办理退汇508

Explaining Rates of Exchange 解释汇率510

Purchase of Foreign Currency 购买外汇512

The Difference between the Bank's Cash Buying Rate and Selling Rate 外币买入价与卖出价的区别513

Encashing Traveler's Checks 兑换旅行支票515

Background Knowledge 背景知识518

Discounting a Bill of Exchange 贴现汇票518

Discounting a Bill of Exchange 贴现汇票519

Letters of Credit 信用证521

Background Knowledge 背景知识521

Opening a Letter of Credit 开立信用证522

Amending a Letter of Credit 修改信用证525

Remittance 汇款526

Background Knowledge 背景知识526

Handling Foreign Remittance 办理向国外汇款527

Handling Remittance from Abroad 办理来自国外的汇款529

Remittance Outstanding 汇款过期532

Credit Cards 信用卡533

Background Knowledge 背景知识533

An Inquiry about a Credit Card 信用卡咨询534

Applying for a Credit Card申请信用卡535

How to Use a Credit Card 信用卡的使用536

Commission Charged for a Credit Card 信用卡的收费537

Cashing with a Foreign Credit Card 外卡取现539

Reporting a Loss of Credit Card 信用卡挂失541

Background Knowledge 背景知识543

Other Services 其他服务543

Renting a Safe Deposit Box 租用保管箱544

Payroll Account Service 代发工资业务546

Trust for Collection of Utilities 代收公用事业费547

Commission Insurance 代理保险业务548

Service on Bank-Securities Link 银证通业务550

E-bank Service 网上银行服务551

The Service Center of Personal Finance Arrangement 私人理财中心552

Making a Credit Investigation 进行资信调查554

Collection of Bills 票据托收业务555

Handling Trust Business 办理信托业务557

Offering an International Leasing 提供国际租赁558

10 Computer English 计算机英语561

Computer 计算机561

Buy a New Computer 购买新电脑561

Computer Softwear 电脑软件565

Word Processing 文字处理565

Spreadsheet 电子表格568

PowerPoint 演示文稿571

Multimedia 多媒体573

Stepping into the Internet 步入互联网576

Internet 互联网576

About“Outlook Express” 关于“Outlook Express”电子邮件软件586

Bulletin Board 电子公告栏589

Online Newsgroup 新闻在线590

Seeing a Doctor on the Internet 网上求医593

Learning via the Net 通过互联网进行学习594

Commercial Circles Online 网界商行597

File Transfer Protocol 文件传输协议602

Computer Viruses 计算机病毒604

Computers in Banking 计算机在银行中的应用606

At the Outpatient Department 在门诊部609

11 Medical English 医学英语609

Receiving a Patient 接待病人611

Registration 挂号612

At the Department of Pediatrics 在儿科614

At the ENT Department 在耳鼻喉科616

At the Radiology Department 在放射科617

At the Department of Gynecology and Obstetrics 在妇产科618

At the Department of Orthopaedics 在骨科619

At the Emergency Room 在急诊室621

At the Stomatological Department 在口腔科624

At the Department of Internal Medicine 在内科625

At the Surgical Department 在外科630

At the Dermatological Department 在皮肤科632

At the Department of Neurology and Psychiatry 在神经精神科633

At the Department of Ophthalmology 在眼科635

At the Drug Store 在药房637

Taking Medicine 服药638

Injecting 注射640

Recording the Patients Case History 记录病人病史641

Reporting the Patient's Condition 汇报病人状况642

Assessing the Patients Symptoms 询问病人的症状644

Chinese Medicine 中医645

Admission 入院647

Discharge 出院648

100 Sentences Commonly Used by Medical Personnel and Patients 医务人员和病人常用语100句650

Appendix 1 Medical Institution 附录1 医疗机构657

Appendix 2 Medical Departments 附录2 医院各科室659

Appendix 3 Medical Personnel 附录3 医院人员661

Appendix 4 Medical Equipment 附录4 医疗器材663