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PART Ⅰ INTRODUCTION 引言1

1 Communication,Your Career,and This Book 交流，职业，以及本书3

2 Overview of the Reader-Centered Communication Process：Obtaining a Job 以读者为中心的交流过程综述：获得一份工作25

PART Ⅱ DEFINING YOUR COMMUNICATION'S OBJECTIVES 界定交流目标63

3 Defining Your Communication's Objectives 界定交流目标65

PART Ⅲ PLANNING 计划97

4 Planning for Usability 为可用性做出计划99

5 Planning Your Persuasive Strategies 制订说服策略118

6 Conducting Reader-Centered Research 进行以读者为中心的调研151

Writer's Reference Guide to Using Five Reader-Centered Research Methods 写作者参考指南：使用五个以读者为中心的研究方法165

PAR9part Ⅳ DRAFTING PROSE ELEMENTS 草拟文本197

7 Drafting Paragraphs，Sections，and Chapters 起草段落、节和章199

Writer's Reference Guide to Using Seven Reader-Centered Organizational Patterns 写作者参考指南：使用七个以读者为中心的组织模式229

8 Developing an Effective Style 形成有效的风格257

9 Beginning a Communication 开始交流280

10 Ending a Communication 结束交流297

11 Writing Reader-Centered Front and Back Matter 以读者为中心写作正文之前和之后的部分305

PART Ⅴ DRAFTING VISUAL ELEMENTS 草拟视觉效果323

12 Creating Reader-Centered Graphics 制作以读者为中心的图表325

Writer's Reference Guide to Creating Eleven Types of Reader-Centered Graphics 写作者参考指南：制定十一种以读者为中心的图表351

13 Designing Reader-Centered Pages and Documents 设计以读者为中心的页面和文件372

PART Ⅵ REVISING 修改399

14 Revising Your Drafts 修改草稿401

15 Testing Drafts for Usability and Persuasiveness 对草稿的可用性和说服力进行测试421

PART Ⅶ APPLICATIONS oF THE READER-CENTERED APPROACH 以读者为中心的方法的应用437

16 Creating Communications with a Team 与团队一起创建交流439

17 Creating and Delivering Listener-Centered Oral Presentations 准备和进行以听者为中心的口头演示459

18 Creating Reader-Centered Web Pages and Websites 创建以读者为中心的网页和网站484

19 Managing Client and Service-Learning Projects 管理客户项目和服务学习项目507

PART Ⅷ SUPERSTRUCTURES 总体结构523

20 Writing Reader-Centered Correspondence: Letters,Memos,and E-mail 以读者为中心的函电写作：信函、备忘录和电子邮件525

21 Writing Reader-Centered Reports 撰写以读者为中心的报告539

Writer's Reference Guide to Creating Three Types of Special Reports 写作者参考指南：创建三种特殊类型的报告557

22 Writing Reader-Centered Proposals 撰写以读者为中心的提案618

23 Writing Reader-Centered Instructions 撰写以读者为中心的说明书642

APPENDICES 附录671

Appendix A:Documenting Your Sources 引证资料671

Appendix B:Projects 项目686

Credits 致谢699

References 参考书目705